Company Information

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in continence products for managing acute and chronic condition. The company also offers a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 500 people in the UK, China and India, Clinisupplies supplies its products to the NHS and delivers direct to patients’ homes through Clinidirect, its dispensing appliance contractor.

Clinisupplies is focused on developing products which are simple and discreet to use. Its product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CE, ISO, US FDA approved facilities.

The Role

Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.

Strong administration and communication skills are essential.

We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.

Role responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do.

A summary of key areas of responsibility is as follows:

Responsibilities

• To be proficient in all prescription policies, processes, and software
• To process all prescriptions and orders accurately and in line with the normal monthly or- dering patterns
• To ensure all prescription are processed in line with despatch deadlines
• To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
• To ensure the stock report is reviewed daily and consumers advised of any delays
• To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
• To proficiently promote Clinisupplies accessory products in line with appliance usage guide- lines
• To monitor customer feedback and report back to your line Manager
• To effectively deal with and log any complaints received taking accountability to ensure the resolution
• Ensure Data Protection and confidentiality is maintained at all times
• To comply with all company policies
• To be agile to the department needs, and work collaboratively with colleagues
• Any other duties deemed reasonable and necessary by management

Experience Required

• Previous experience in a process driven role
• Good literacy and numeracy to GCSE ‘O’ level
• Intermediate IT skills (Microsoft Office)
• Excellent organisation skills
• Ability to prioritise workload
• Good communication skills written and verbal
• Excellent telephone manner
• Excellent attention to detail
• Excellent data input and ability to analyze data
• Ability to use multiple systems at one time
• Can multi-task in a fast paced customer service environment
• Passion for Delivering Excellence in Customer Service

Desirable

• Has some experience of working in a medical or healthcare environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suit- ably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.