Our values
At Clinisupplies we have a core set of values, these are our guiding principles. Our values guide who we are and help shape our actions, culture, and environment. Our core beliefs define us and our direction.
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Agile
Agile
At Clinisupplies agility means we can move quickly to meet the needs of our consumers. We respond and act on behalf of the community we serve to ensure our products and services meet the needs of those that use them.
We try to ensure our processes and systems are designed to be intuitive and accurate from product design, manufacturing and to point of delivery so that you can be confident in a high-quality experience.
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Collaborative
Collaborative
We work together. We believe in a collaborative team approach and encourage diversity of thought to challenge and gather varied opinions. We partner with healthcare professionals to guide and influence our work. The NHS helps us shape high quality services and consumer feedback enables us to enhance our offerings. Whether you are interacting with our nursing team, sales team or customer services, we want your journey with us to exceed all expectations.
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Curious
Curious
Curiosity at Clinisupplies is driven from our passion to make things better for those that face bladder and bowel challenges. We listen, to understand more and develop solutions that help our consumers live freer lives. The team at Clinisupplies are encouraged to ask questions, be inquisitive and develop a deep connection with our community. That way, we can deliver ever-improving products and services for people who need us.
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Sustainable
Sustainable
At Clinisupplies, we carefully consider the wider impact of our operations on sustainability. We do this in two ways: commitment and action. We recognise that every decision we make contributes to our legacy and our planet. Through customer and supplier engagement, we ensure our products perform to expectation, before, during and after use.
At the heart of Clinisupplies is a culture that values its people and its community. But our journey doesn’t stop there. We believe in transparency, and to that end we measure and communicate our sustainability milestones.
For more information, visit our sustainability page
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Wellness
Wellness
Wellness to us at Clinisupplies ultimately means how well and happy we and our customers are. It’s not only physical health but also how content we feel.
We see wellness holistically, as an active pursuit that influences our choices, intentions, and actions. Our aim is consumer satisfaction. We promote individual wellness and offer each other support within our organisation: social, emotional, spiritual, physical and mental to ensure our culture and environment contributes to optimal health and wellbeing.
What does our team say?
Without our great five values such as agility, curiosity and collaboration, it simply wouldn’t be possible for us to deliver on our commitments to excellence and sustainability.
Great people mean we can continue to develop high quality solutions and shape a culture in which everyone can be creative, challenge one another, grow productivity and build strong relationships.
Click on the video to hear what it’s like to work at Clinisupplies from some of our team.
What does our team say?
The benefits of being part of our team.
Clinisupplies is transforming products and services to help people with continence challenges live more freely. Join our growing organisation and help drive the transformation. And to support you, we offer all our employees some fantastic benefits. Click on the information below to learn more about being part of our team.
Holidays
Taking time out from work is proven to have all sorts of health and wellbeing benefits. We offer our employees 26 days annual leave, rising to 28 days after 2 years’ service and 29 days after 5 years’ service; plus the normal bank and public holidays.
Birthdays
Celebrate on us and have an extra day off each year for your birthday! You can add this onto your annual leave allowance and either take time off on your birthday or at any time during the year.
Volunteer Day
We love it when our employees do charitable work and we give everyone a day’s paid leave per year to undertake voluntary service.
Private Health Insurance
Wellness is one of our Company Values and we offer private health insurance to all UK employees, paid for by the Company.
Life Assurance
Free life insurance of 4 x your annual salary should the worst happen.
Pension Scheme
Our workplace pension scheme with Royal London matches your contributions at either 5% or 6% of salary, with the option to pay via Salary Exchange. As long as you are eligible, you will be auto-enrolled into the scheme on joining.
Give As You Earn (GAYE)
Donate to a charity of your choice through our tax effective GAYE scheme.
Employee Benefits Portal
Get access to our Employee Benefits portal run by Sage offering discounted purchases with a wide range of retailers and restaurants; cinema ticket discounts; access to a Confidential Support Service covering a range of topics, including personal, legal, financial and health advice; access to an OnDemand GP service and a Reward and Recognition hub where we celebrate the Everyday Heroes who work for us at Clinisupplies.
Vacancies at Clinisupplies
You'll see a selection of our current vacancies on the right. Click on the links to view the individual vacancy or alternatively click the bottom button to view all our vacancies.
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Brand Manager
Job Requirements
This is an exciting opportunity to join Clinisupplies, a fast-growing medical device organisation, as the Brand Manager for some of our core portfolio. Reporting directly to the marketing director this role will enable you to demonstrate your ability to manage the lifecycle of a portfolio., collaborate directly with customers, consumers and gather market intelligence. You will project manage campaigns and ROI and be a key part of our new product development programme enabling you to contribute to us bringing new products to commercial availability.
We are a growing company with big ambitions, we are seeking a Brand Manager to take the lead, influence our teams, is great with people, enjoys data and is looking for a role where you can make a real difference. If that’s you, please get in touch.
Posted: 10 months ago -
Consumer Care Specialist – Outbound Call
Job Requirements
We are seeking a dynamic and compassionate outbound customer service specialist to join our team at Clinisupplies. Clinisupplies are transforming products and services to help people with continence.
challenges live more freely and we’d love to hear from you.
This role involves making outbound calls to capture information from our existing and newly registered consumers, ensuring a seamless experience. Additionally, the specialist will be involved in various outbound marketing campaigns and consumer focused programmes ensuring the consumer is educated on the products that will support them to manage their condition type.
The ideal candidate will have excellent communication skills, the ability to build lasting relationships over the phone and the willingness to embrace and live our core values.
At Clinisupplies, we have a core set of values which guide who we are and help shape our actions, culture and environment:
- Agile
- Collaborate
- Curious
- Sustainable
- Wellness
Posted: 1 year ago -
Customer Care Advisor
Job Requirements
As a Customer Care Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
This role is based in our head office in our Bridgwater office.
Posted: 12 months ago -
Customer Care Specialist – Phone Team
Job Requirements
As a Customer Care Specialist, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
This role is based in our head office in Watford with some flexibility to work from home a couple of days a week after a training period.
Posted: 1 year ago -
Prescription Services Advisor
Job Requirements
Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.
Strong administration and communication skills are essential.
We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.
Posted: 12 months ago -
Warehouse Team Leader
Job Requirements
The successful candidate will be joining a fast-growing organisation. Reporting to the Distribution Centre Manager, you will lead and manage a team of Warehouse Operatives to make sure incoming as well as outgoing deliveries are managed to the highest standard and in line with procedures, processes and health and safety standards. The role is working 42.5 hours per week Monday to Friday.
Posted: 9 months ago
If you’re interested in working with us, but can’t see an appropriate vacancy, don’t worry! We’d love to hear from you.
Why we are different
We specialise in bladder and bowel products.
We put people living with bladder and bowel conditions at the heart of everything we do.
From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery.
We believe no one should ever miss out on life because of a health condition.
Nightingale home delivery, here to help you live more freely.
Home delivery
Nightingale home delivery makes the ordering and delivery of bladder and bowel products simple. Our superior customer service team will be by your side, and our extensive team of dedicated product support and specialist nurses are here when you need us.
Education hub
Our Education Hub provides articles on a wide range of topics to answer your questions and help you learn. Ever evolving, the Hub is updated by a dedicated team of experts.
Specialist nursing team
Clinisupplies have a team of highly skilled registered nurses who have experience in managing the needs of people with bladder/bowel dysfunction. Collectively they have experience of working within urology, urogynaecology, continence and colorectal specialities.